Information & Guidelines - Terms & Conditions

Important: The information contained on this page is crucial to ensuring a successful trip to Cuba. Please read it carefully before you travel, so you can prepare properly. If you are an American, please make sure to read all sections labeled “FOR AMERICANS”; you will find them in the topics listed below that are marked in yellow. There are many misunderstandings and misconceptions about Cuba travel. Please read the information carefully regarding Cuba travel.

  • COVID-19: Travel Restrictions to Cuba:
  • It is NOT required to be vaccinated.
  • It is NOT required to be tested before your flight to Cuba.
  • It is NOT required to wear a face mask on international flights.
  • Wearing a face mask during the tour in all places we travel and stay at is OPTIONAL. (It is completely at your own discretion if you wish to wear a mask.)
  • Washing and sanitizing your hands is recommended.
  • If Cuban customs see symptoms in a passenger, they may ask for them to be tested at the airport on arrival. This would cost €30 EUROS, and is rare.
  • All passengers arriving in Cuba MUST confirm they have submitted a sworn declaration about their biographic data. Passengers may complete the confirmation form online before they travel at: www.dviajeros.mitrans.gob.cu/inicio. Upon submission of the electronic form, passengers will receive a QR code to present to Cuban health and immigration authorities when they arrive in Cuba. This form will be available 48 hours before your flight takes off.
  • Cuba requires visitors to have non-U.S. medical insurance, which is usually included in airline ticket prices on flights originating in the United States. You can also obtain travel medical insurance from AIG/Travel Guard This is highly recommended.

If you have any health issues or special needs, we must know before you register.

WHAT DO I NEED TO BRING TO THE AIRPORT TO TRAVEL TO CUBA?

  • Passport and a photocopy of your passport
  • Customs form filled out online and a printout of the PDF with bar code
  • Cuban visa filled out on both sides
  • Flight confirmation number (for all commercial airlines)
  • Copy of trip itinerary (final itinerary available 7-10 days prior to departure)
  • FOR AMERICANS: Signed Certification of Travel to Cuba (Word file) or Certification of Travel to Cuba (PDF file)
  • Cuban Tour leader phone number saved to phone (listed at end of final itinerary)
  • Trip insurance policy information (if you purchased travel insurance)
  • Sufficient cash (min $150/person/day; plan to use cash for everything! Credit/bank cards won’t work in Cuba)
  • Recommended apps downloaded on phone (Google Translate, maps.me, download the Havana map)

BASIC ITINERARY SCHEDULE:
January 19 - 28, 2024


Day ONE: Friday Jan 19, 2024 – ARRIVAL to Cuba – Havana
Hotel Check-in time from 15:00 (3:00 PM)
Day TWO: Saturday Jan 20, 2024 – Havana (BLD)
Day THREE: Sunday Jan 21, 2024 – Havana (BL)
Day FOUR: Monday Jan 22, 2024 – Havana- Artemisa- Havana (BL)
Day FIVE: Tuesday Jan 23, 2024 – Havana (BL)
Day SIX: Wednesday Jan 24, 2024 – Havana -Trinidad (BL)
Day SEVEN: Thursday Jan 25, 2024 – Trinidad (BL)
Day EIGHT: Friday Jan 26, 2024 – Trinidad (BL)
Day NINE: Saturday Jan 27, 2024 – Trinidad – Bay of Pigs – Havana (BLD)
Day TEN: Sunday Jan 28, 2024 – DEPARTURE from Cuba (B)

B – Breakfast, L – Lunch, D – Dinner

NOTE: It is really important to be flexible in Cuba. If there are any last minute changes to your itinerary, we make every effort to replace the activity with something similar. There are certain places that are government run such as museums and the Hemingway house. Although it does not happen often, any government-run place can close at any time – sometimes without notice. If this does happen your activity will be replaced with something as similar as possible. We have no control over government closings.

View Detailed Itinerary of Tour

PRICE INCLUDES

  • Transportation on arrival/departure – to and from airport/hotel
  • Air-conditioned ground transportation and buses during the tour
  • Entry to sites, churches, museums and parks (as listed on the itinerary)
  • All lectures, excursions, activities, meditations and channellings
  • Coordination of all listed activities on the itinerary and admission to those activities (includes private music concerts, dance performances, artist visits, museums, public buildings, etc.)
  • Superior Accommodation in hotels for 9 nights (January 19-28, 2024)
  • Meals per Itinerary: 9 Breakfasts, 8 Lunches, 2 Dinners (all included meals include one beverage)
  • Daily breakfast (at the hotels)
  • All lunches during the tour at Cuba’s top paladares (privately run restaurants)
  • Two dinners: welcome and farewell
  • Concierge/reservation service for dinners and evening activities
  • Expert, private tour leader and additional specialist guides
  • Gratuities to tour leaders, guides, bus drivers.
  • For Americans: Compliance with U.S. Treasury Department regulations

PRICE DOES NOT INCLUDE

  • Airfare to Cuba
  • Travel Insurance (Cancellation and Medical Insurance)
  • Visa and/or passport charges (optional add-on at $85 each including shipping for those traveling from US)
  • Charges for personal services (ie laundry, mini-bar, room service, drinks, telephone calls, personal clothing)
  • Extra meals not included in itinerary
  • Gratuities to waiters, porters, hotel and restaurant staff – at your discretion
  • Evening activities/transportation
  • Any item that is not specified as being included

TOUR COSTS

Our itinerary provides information as to the costs of the tour and the accommodations and services that are included. Unless otherwise explained in the tour itinerary, the fee includes: lodging and meals (usually drinks are on your own as indicated per day and other food or beverages may be purchased by you at your own cost). The tour price also includes all transportation during the tour, sightseeing as specified in the itinerary, entrance fees for parks and other areas that are designated in the itinerary, and services of a tour guide. We reserve the right to substitute lodging accommodations if necessary, and will endeavor to provide accommodations of similar quality. Tour costs are based on group rates and no refunds will be given for unutilized services.

HIGHLY RATED HOTELS & RELATED INFO

Habana Riviera by Iberostar – January 19-23, 2024
Memories Trinidad Del Mar – January 24-26, 2024
Habana Riviera by Iberostar – January 27-28, 2024

Hotels in Cuba:

We make every effort to accurately describe hotels; however, please note that Cuba does not have the same standards that we may be accustomed to elsewhere.

We must reserve the right to substitute hotels if absolutely necessary. Please note that it is standard policy that hotel rooms are not available for check-in before 3 PM. Single rooms are often smaller than twin rooms. Triple rooms may not be available, or may consist of a rollaway, cot, temporary bed or mattress in a twin room, and may not be comfortable for three adults.

ROOM SHARE

When not traveling with a companion/partner/friend, we intuitively pair women with women, men with men. The Divine Spirit typically has a hand in those matters.

PRE & POST NIGHTS

If you need extra nights before and/or after the tour dates at our Hotel in Havana, cost with our group rate per room per night is listed below:

FOR AMERICANS: you must participate daily in Support for the Cuban People travel activities, under the US legal requirements for visiting Cuba. These will be an added cost on any extra days you plan to stay. We highly recommend that you do not add more days to the already planned program tour itinerary, unless you must arrive or depart on a different day due to flight availability.

Pre/Post-Night – Habana Riviera by Iberostar:
Single $190.00 per night
Double $135.00 per person/per night
Private Airport/Hotel Transfer cost: $35.00
To book, email: info@shalohaproductions.com

GRATUITIES

All group tipping to waiters, hotel and restaurant staff, baggage handlers, guides, bus drivers, etc. is included. The price does not include tipping for personal items: your room housekeeper, laundry service, drinks, health clubs tips for personal meals, and other personal items.

TRAVEL INSURANCE

We strongly recommend purchasing Travel Insurance (Cancellation and Medical Insurance) to protect against cancellation fees and additional travel expenses that may incur before, after or during the trip.

Please contact your medical provider, airline or travel agent to obtain a policy for this trip. This is important.

CANCELLATION AND REPLACEMENT POLICIES:

All payments are non-refundable beyond the cancelation dates advertised on the registration page. Please purchase trip cancellation insurance from a certified third party insurance vendor, in case an emergency situation makes it impossible for you to travel.

FOR AMERICANS: What if there are changes to diplomatic relations that interrupt my ability to travel to Cuba?


Our general policy is strictly no refunds. Please purchase travel insurance if you think you may need to cancel your trip or may have a medical emergency.

FOR AMERICANS: Where can I purchase trip insurance?


There are two types of insurance you need to be thinking about when you travel to Cuba. One is the mandatory Cuban medical insurance which is very basic, and the other is regular travel insurance, which could cover things such as emergency trip cancellation, lost luggage, or if you have a serious medical emergency and need to be evacuated.

All major commercial airlines from the US automatically include Cuban medical insurance as part of your fare, so please hold on to your boarding pass as proof of insurance, in case you become ill in Cuba.

PLEASE NOTE: The Cuban medical insurance does not cover pre-existing conditions, and usually covers minor things like an upset stomach, or if you fall and hurt yourself. If you are someone with a major pre-existing condition, we strongly recommend purchasing additional medical insurance.

Highly Recommended Travel Insurance company:
If you would like to purchase additional travel/cancellation insurance, we highly recommend AIG/Travel Guard. Please contact our tour operator Cultural Island Travel and they will assist you with the paperwork to obtain the insurance at 1-800-494-1945 or email them at: info@traveltocubalegally.com

Other Recommended Travel Insurance companies:

For Americans and citizens of other countries

We suggest you call and speak with an agent about all options available.

HTH Worldwide
Tel: 1-888-243-2358
www.hthtravelinsurance.com/index.cfm

USI AFFINITY Travel Insurance Services
Tel: 1-800-937-1387
www.travelinsure.com/what/wmedhigh.asp?32963

Insure My Trip
Tel: 1-800-487-4722
www.insuremytrip.net

TIC (Travel Insurance Coordinators)
Tel: 1-800-379-9628
www.travelinsurance.ca

For Canadians

TIC (Travel Insurance Coordinators)
Tel: 1-800-379-9628
www.travelinsurance.ca

FOR AMERICANS: Has the US Embargo against Cuba been lifted and if so, can we travel on our own to Cuba?


The US Embargo and travel restrictions are still in effect. Regardless, companies like Cultural Island Travel are automatically authorized to send Americans to Cuba legally, under a general license as part of Support for the Cuban People travel.

PASSPORT & VISA

All travelers are required to carry a valid passport and a Cuban visa (“tourist card”). If we are providing your visa (for those traveling from the US only), it will be mailed approximately 7-14 days prior to departure. Visas purchased from Cultural Island Travel will be filled out and sent. If you purchase a visa somewhere else, be very careful filling it out. No errors are accepted.

Please fill out your visa very carefully, as mistakes will not be accepted at Cuban customs. If you lose or need to replace your visa before your trip, you may purchase another one at check-in for your flight. Some airlines charge up to 100 dollars for the visa.

Those without a valid passport will not be allowed to enter. Passports must be valid for a minimum of 6 months after departure date. Those traveling from the US with foreign passports must also carry a valid U.S. Resident Alien card (Green Card) or multiple entry US visa.

Important note: If you were born in Cuba, please alert us immediately. Anyone born in Cuba and wanting to travel back to the island requires additional paperwork, regardless of current nationality. He or she needs a special single entry visa called a PE-11, or an updated Cuban passport (for multiple entries) with proper stamps to travel to Cuba. This process takes at least 6-8 weeks for the PE-11, and up to 4 months for a Cuban Visa.

Cultural Island Travel and Shaloha Productions are not responsible for lost or stolen passports in Cuba. We recommend that you only carry a photocopy of your passport around with you in Cuba, in case of loss (lock the original with your visa in your hotel safe).

FOR AMERICANS: When will I receive my visas and itinerary?

Please contact Shaloha Productions if you do not have your visa and itinerary 7 days before your trip.

FOR ALL OTHER COUNTRIES worldwide: please consult your airline about obtaining a Cuban Tourist Visa from your country.
Note: If you are connecting via a US airport, you can buy your Visa at check-in at the gateway for your flight to Cuba.

Passport Safety


Keep your passport in your purse or a secure pocket where it cannot be seen; never pack your passport in your suitcase.

Leave a copy of the front inside information page at home, another copy in your suitcase, 2 more copies for hotel check-in, and your original passport with you. If you use your hotel safe, remember to check your hotel safe before checking out of your room. Total 3 copies to bring with you, plus your original passport.

Do I need a photocopy of my passport for travel to Cuba?


Yes, it is very important to bring a photocopy of your passport to Cuba. In the event that you do lose your passport, a passport copy is extremely useful for obtaining a new one at your country’s embassy in Cuba.

In Cuba, identification is not necessary for consumption of alcohol or entry into venues. We strongly recommend that you do not take your passport out of your hotel, unless you are using it to change money.

How does Cuban Customs & Immigration work?


When you arrive in Cuba, please have your passport and Cuban visa ready. The immigration officer will take your visa, stamp it and give it back to you. They may or may not keep one part of it. When you arrive at your lodging, we recommend leaving your passport and visa in a safe place and not carrying them around, to avoid losing them. Please also take a picture of your visa and passport, in case you misplace them.

It is a good idea to carry a copy of your passport around with you throughout your trip; you won’t need your actual passport in Cuba unless you are changing money.

What do I need to know when I go to the airport?


Please always check the status of your flight 24 hours before you travel. Airlines reserve the right to make changes any time to any destination.

Many airport terminals have a separate check-in area exclusively for Cuba flights. Upon arrival at your airline’s terminal, please ask an airport employee for the Cuba check-in area, or look for a section that says “Cuba flights”. Once you have your boarding pass, you can check your ticket for the concourse or gate number.

What are the luggage restrictions on flights to Cuba?


Please check your respective airline’s website for information on baggage fee policies.

AIRPORT TRANSFER TO OUR HOTEL


Where will I meet my Cuban tour leader?


PLEASE EMAIL US YOUR FLIGHT ARRIVAL AND DEPARTURE DETAILS AS SOON AS YOU HAVE BOOKED YOUR FLIGHTS, TO: info@shalohaproductions.com

One of our representatives will meet you at the airport when you arrive in Havana. He or she will be waiting for you either in the lobby or just outside the airport. He or she will be holding a KRYON TOUR sign.

Please note that if you are arriving in Terminal 3, there are two airport exits (“oeste/este” or east/west) that spill into the lobby. If you do not see your tour leader right away, it could be that s/he is at the opposite exit waiting for you. There will always be someone there to pick you up, so if you don’t see somebody right away please do not panic, and please do not take a taxi on your own to the hotel.

It is very important that you pick up your luggage and leave the baggage area of the airport instead of congregating inside. Customs will ask more questions if they see a group of people together and this will delay your exit from the airport. If a customs officer asks you questions, please answer honestly.

FOR AMERICANS: Remember, the reason for your trip is Support for the Cuban People travel, and they may ask other basic questions. This is most likely a random check and there is no reason to be nervous.

AIRFARE


IMPORTANT NOTE: The month of January is considered the high tourist season. Hence it is advisable to book your airfare ahead of time. Usually the air tickets go on sale about 12 months in advance. Please check the airlines’ websites for flights. Airlines based in the US that fly to Cuba are: American Airlines, Jetblue, Southwest and United Airlines. If asked for the legal category, please check off ‘Support for the Cuban People’.

Your flight arrival to Cuba and departure should be to/from José Martí International Airport (Code: HAV)

Most international airlines operate flights to Cuba. You can also book flights from outside the USA with your travel agent or Internet-based travel agencies companies such as:
www.orbitz.com www.expedia.com www.cheapoair.com www.travelocity.com www.cheaptickets.com
www.cheapflights.com www.onetravel.com www.travelzoo.com www.Kayak.com (within Kayak get pricing from: Priceline, WebJet, CheapOair, Expedia, Orbitz, Travelocity, Airfare, JustFly, FlightHub)
www.flightsfrom.com explores destination through non-stop flights from a specific airport.

MONEY


How much money should I bring?


Please bring enough cash (bills, not coins) for your stay in Cuba. You will not be able to use credit cards or ATM cards, and if you run out of funds you cannot replenish them. We have had experiences where travelers run out of money because they wanted to buy a piece of art, or due to another unplanned expense.

We suggest bringing a minimum of $150 US dollars per person per day. You may want to buy souvenirs, and will need to pay for dinners and activities that are during your free time. Please bring extra money to cover these expenses. It is preferable to go home with extra money rather than run out of money in Cuba.

Please remember to change all CUP back into your currency before you go through the airport to leave Cuba. You are not allowed to take them out of Cuba. If you are found to have CUP on you as you go through security, they may give you a hard time, take you aside for questioning, and/or confiscate your cash. The CUP is not worth anything outside of Cuba.

Can I use U.S. currency in Cuba and how does money exchange work?


You may be able to purchase a very few things in US dollars, but the official currency is now the moneda nacional/pesos Cubanos, and we can exchange US dollars into Cuban pesos for you. However, it is important to bring EUROS, as official exchange houses do not accept dollars. Also, Euros usually have a better exchange rate.

This is especially encouraged if you want to be able to buy some snacks/drinks at the airport, on your way out of Cuba.

Please remember that Pesos are worthless outside of Cuba, so change money slowly, so you don’t end up with too many. At the airport you may be able to change some back to Euros, but it’s best to finish them before your departure.

Is there more than one official currency in Cuba?


No, this was a recent change. The old tourist currency the CUC has been phased out and tourists will need to use the Cuban Peso/Moneda Nacional.

Will I be able to use my credit card or debit card in Cuba?


NO. US credit and debit cards do not work in Cuba. Also, credit cards are not widely accepted in Cuba anyway, so it is still better to bring all cash. Please bring more than you think you need. You can always take home any unused cash.

TIPPING & ETIQUETTE


Should I tip in Cuba?


Yes, tipping is expected in Cuba. It is a common and polite practice to tip your wait staff, tour leaders, local tour leaders, hotel staff, or bartenders for good service in Cuba by leaving a few dollars or Euros.

While tipping is highly personal, here are some tipping guidelines:

  • A tip for a meal: 15% of the bill (Please note: at some restaurants there is a 10% tax or service charge added to your bill. This goes towards the restaurant, and not your waiting staff. Please make sure to leave the tip for your waiter separately.)
  • Taxi rides, bellhops, and bartenders: 1 dollar or Euro
  • Cleaning personnel for your room: 1-2 dollars or Euros per day. Please try and leave this each day, as cleaning personnel may change daily.
  • Cuban Tour guide: 5-7 dollars or Euros per day
  • Tour Leader: 7-10 dollars or Euros per day
  • Drivers: 3-5 dollars or Euros a day
  • Musicians or community projects: please feel free to tip according to your means.

LUGGAGE

  • Please arrive with one (1) suitcase per person only, and one carry-on!
  • On tour buses in Cuba, luggage storage space is limited. Only one suitcase per person will be stored in the luggage compartment of the bus.
  • Inside the bus, storage space is limited to the under-seat space in front of you and the shallow space above your head.
  • You are responsible for additional pieces at all times.
  • Porters are tipped for all group transfers of luggage. For private porter’s assistance the tip to the porter helping you is on you.
  • Always pack fewer clothes than you think you need.
  • Include a closable canvas bag inside your suitcase, in case you need extra luggage for items you have purchased.

PACKING, CLOTHING & THINGS TO TAKE

  • Sunscreen, hats and sunglasses
  • Insect repellant
  • Prescriptions in original bottles
  • A few nice outfits for dining or concerts (in general Cuba is pretty casual, but some private restaurants do not allow shorts or sandals for dinner)
  • Travel alarm clock – you don’t want to miss an early morning outing! (You shouldn’t count on group wake up calls at hotels in Cuba)
  • We find that writing a journal deepens your experience and allows you to review your journey at a later date, refreshing your memory
  • Check with your airline about baggage weight, and remember to leave some room for goodies you may want to take home
  • Laptop, iPad/tablet, smartphone
  • Extra film and batteries for camera with protective case for x-ray machines
  • Casual daytime clothes (most hotels offer laundry service for a small fee) and comfortable walking shoes
  • Bathing suit; some hotels have pools. Bring sandals and water shoes for the beach or pools.
  • Umbrella
  • Transformers for any small appliances such as hair dryers or flat irons that may not be able to withstand higher voltage. Some electrical sockets in both B&Bs and hotels may be 220 volts.
  • European style plug adapters. Some hotels will have a mix of different types of plugs available in the rooms. While there will always be at least one American style plug, if you are bringing multiple items to charge it’s a good idea to bring an adapter as a backup.
  • Hand sanitizer
  • Contact lens solution
  • Feminine hygiene products
  • All toiletries including toothbrushes, toothpaste, floss
  • Tissues and toilet paper as some public bathrooms may not have them
  • Bandages, creams and ointments
  • Any over the counter medicines you may need (e.g., Tums and Pepto-Bismol)
  • A light jacket for rain or chilly weather-please check the weather forecast in Cuba before your trip!
  • Hair dryer – in case the hotel does not provide one
  • Do not pack: valuables, including items of sentimental value. Leave them at home, marijuana and vape pens are not permitted.

What NOT to bring to Cuba?


Cuban airport customs do not allow fresh fruit or meat into the country. They also restrict the import of household electrical items such as toasters and hotplates. Drones are also not allowed.

There are no restrictions on camera gear, and you can bring a small video camera as long as it is not the larger professional variety used to make documentaries or films. Laptops, iPad/tablets and smartphones are all permitted. No medical marijuana is permitted, or Vape pens.

PRESCRIPTION MEDICINES

  • Be sure to pack enough of your prescription medications to last through the tour. Pack your medicine in the original bottle and bring some in your carry-on bag.
  • Bring an extra week’s supply, your doctor’s phone number, and a copy of the generic names for each.
  • If you have a life-dependent medication please consult your doctor. Not all prescriptions are interchangeable.
  • If you are allergic to any medicines, please keep a list of these with your passport.
  • You should also bring over the counter medicines such as Aspirin, Advil, Pepto Bismol, Imodium, vitamins etc. in case you need them. These brands are not available in Cuba.
  • If you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.

TIPS TO REDUCE JET LAG

  • Get ample rest before your flight departure, and drink plenty of water and fluids.
  • Go to bed and get up at normal times for the new time zone. Your body will adjust quicker if you do not stay up all night or sleep during the day.

TIPS FOR THE FLIGHT

  • Wear comfortable clothing on the flight. Dress casually; wear loose-fitting clothes.
  • Bring a jacket and inflatable neck pillow for a long overseas flight.
  • Drink plenty of fluids while traveling. Avoid coffee and alcohol.
  • Stand up and stretch several times during long flights. Stretch and contract your calf muscles with frequent foot exercises.

WIFI


Will I have Wi-Fi access for my laptop/phone?


To use the Internet in Cuba you will need to purchase an Etecsa card with a limited time Wi-Fi password (Etecsa is the telecommunications company on the island). Most major hotels in Havana do offer Wi-Fi access and will sell you the Etecsa card for a small fee. Prices for these cards vary depending on where you buy them, but they should cost between 1-5 dollars/hour. We suggest downloading your emails, logging off, and uploading the responses to maximize your connection time. You may log in and out as many times as you like. WhatsApp works when connected to Wi-Fi, for calls and video chatting.

Wi-Fi is now also available at hot spots throughout Havana, including major parks and boulevards. Your tour leader can point out hot spots located close to your lodging. The card that you purchased at your hotel to connect to the Internet should work in these places as well, or if you have run out of time you can always purchase a new card. There will always be somebody selling connection cards in these hot spots.

Also, a number of US wireless providers now offer roaming in Cuba, so please check with your cellular provider for details on setting that up and cost. Most calls average $3 a minute, and data is extremely expensive, so please be careful when using US cell phones.

BUSES & RESTROOMS

  • The touring motor coaches are air-conditioned, and will accommodate approximately 50 passengers each.
  • Be on time, and be prepared to rotate seats on the bus.
  • One bottled water is available on the bus for free.
  • There are no restrooms on the buses. However, restrooms are available in most sites that we will be visiting, and we will have stops when traveling.

DAY TOUR DEPARTURE & RETURN

Usually, we will depart the hotel after breakfast between 8:00-9:00 AM. Your tour guide will announce the start time for each day’s tour the day before.

LOST ITEMS

  • Double check your belongings before leaving the plane, hotels and buses. We cannot assume responsibility for lost items.
  • Put your name and a contact number on your belongings. You can include our company information too.
  • Please check your hotel safe for any valuables before you leave the room.

WEATHER IN CUBA

Daily high temperatures are around 78°F, rarely falling below 71°F or exceeding 84°F. The lowest daily average high temperature is 78°F on January 18.

Daily low temperatures are around 64°F, rarely falling below 55°F or exceeding 71°F. The lowest daily average low temperature is 64°F on January 30.

TIME IN CUBA

Cuba falls in the Eastern Time Zone, which is the same as Miami, New York, and the East Coast of the U.S..

SECURITY CHECK (UPON DEPARTING CUBA)

Passengers must arrive at the airport 3 hours before departure time.

Passengers will check in their luggage and receive a boarding pass and seat number. All passengers will have to pass through security with their carry-on luggage.

  • Have all travel documents readily available at check-in, placed in your carry-on or purse, NOT in your luggage. Pre-pay baggage back from Cuba if you plan on checking in. Some airlines include the baggage from Cuba for free.
  • Be prepared to submit yourself to a body check by metal detector or by physical means if necessary.
  • Be prepared to open all luggage for inspection at check-in. All packages, including gifts, may be opened at this time.
  • Do not lock your CARRY-ON bag in any way, because they may check the carry-on in front of the passenger.
  • Do not accept anything presented to you unless you have inspected the contents.

EMERGENCY


How can my loved ones contact me in Cuba in case of an emergency?


Your tour leader’s phone number and instructions for calling him/her internationally will be printed at the end of your itinerary. Please provide your family and friends with that number, in case they need to reach you. Itineraries will be available one week prior to your departure. The itinerary will also include hotel names and dates so they could call the front desk if necessary.

Who should I reach out to if I have an issue in Cuba?


Your tour leader should be your go-to person for any issues in Cuba. His/her phone number will be listed at the end of your itinerary. Any problem you may have in Cuba – such as an issue with your hotel room, or if you need to see a doctor – is best resolved by on-the-ground team members. Please save your tour leader’s phone number to your phone immediately, in case you have issues or questions while in Cuba. If you have a medical emergency in Havana while you are not on tour, please go to Cira Garcia clinic with your passport and visa.

MAP OF CUBA


Where can I find a good map of Cuba?


We highly recommend using the app maps.me for current and accurate maps. You will need to install the app to your phone and download the Cuba map prior to departure. Although Internet service will not always be available, the map will be saved on your phone so you can access it as needed. It allows you to zoom in to view streets in any city you are visiting in Cuba.

GIFTS & PURCHASES


Can I bring gifts for the Cuban people?


Cubans greatly appreciate basic gifts. Many people bring clothing and toiletries that they leave behind with Cubans. Some of our suggestions include: school supplies, crayons, colored chalk and pencils, acrylic paints, bars of soap, shampoo/conditioner samples, toothbrushes/floss/toothpaste, feminine hygiene products, makeup, flip flops, socks, sewing supplies, children’s clothing, new or gently used adult clothing, flash drives, guitar strings, chocolate bars, spices, cooking supplies, vitamins (multi, children’s, C, etc), any over the counter medicines (aspirin, ibuprofen, etc), and baby wipes, rash cream.

Cuban musicians and artists also take tips most of the time, and sell CDs as a way to support their art. You will have many opportunities to give out your gifts throughout the tour. We recommend bringing a couple of items with you each day to give out, or asking your tour leader for his/her recommendations as to where you can give them.

Lastly, pack a smile. Cubans are friendly and love to exchange ideas with Americans!

What can I buy in Cuba?


You may buy art, souvenirs, music, posters, books and other educational materials. You are permitted to bring anything back from Cuba. If you buy a large or expensive piece of artwork, you will need some special documentation from the artist that will be required at Cuban customs upon departure. This paperwork takes 1-2 days to prepare, so please plan accordingly. You may NOT bring home cigars and rum, but you may enjoy them in Cuba.

Why do we believe that the Cuban arts are amazing?


In the United States, most parents want their children to become doctors or lawyers. In Cuba doctors are respected too, but every parent dreams that his/her children will become a musician. Being a musician is the most respected profession in Cuba, and one that many aspire to.

At an early age, Cubans can audition for music conservatories. Once selected in a highly competitive environment, they go to conservatories through 18 years of age and then, if they choose to continue, they go to a masters or doctorate program at a school such as ISA (Institute of Superior Arts). ISA is comparable to the Julliard School of Music. All schooling is free in Cuba for Cubans. It is interesting to note that at ISA no salsa or jazz is taught. Students receive strict classical training, and then learn these genres on their own. This really pays off and creates some of the best musicians worldwide.

We have strong relationships with these musicians. We want to introduce you to them and show you their passion, talent and expertise. We work with young up-and-coming jazz artists like Jorge Luis Pacheco, who sat in with Wynton Marsalis and the Jazz at Lincoln Center Orchestra, to seasoned musicians like Cesar Pedroso, who co-founded arguably the best band in Cuba – Los Van Van – over 40 years ago, and now heads his own 15-piece salsa band. CIT also has in-depth connections with the best dancers and fine artists in Cuba, and they can’t wait to meet you!

FOOD & WATER


What is the food like in Cuba?


While Cuban food is relatively simple (they do not use many spices and do not cook spicy food), the dining scene in Havana has flourished in recent years. We only use paladares (privately run restaurants) because they offer superior food and more creative variety compared to the state run restaurants. If you like spicy foods please bring a small bottle of hot sauce with you. Restaurants are obligated to wash your food with filtered water. If you have a sensitive stomach, please refrain from eating salads and uncooked items.

How much is it to dine at a nice restaurant in Cuba?


We highly recommend paladares in Cuba and include as many in our program as possible. A paladar is a privately owned restaurant, as opposed to restaurants that are owned and operated by the Cuban government. Paladares compete with each other, and some beautiful, creative and quality establishments are in operation. A meal at a quality paladar generally runs at about the equivalent of 20-40 dollars per person. Eating at paladares also helps encourage private enterprise in Cuba.

Where should I eat dinner on the nights it isn’t included in the program?


We will provide a list of staff favorites near your hotels. The hotel concierge is a good resource and can make reservations if needed. Your tour leader is also available to assist with recommendations and reservations.

Is the water safe to drink?


We recommend drinking only bottled water in Cuba. The Cuban drinking water is not recommended because our system is not accustomed to it. Most Cubans even boil and filter the tap water before drinking it. Drinking Cuban tap water may cause digestive problems, diarrhea, and/or nausea. We recommend brushing your teeth with bottled water to be safe.

SPECIAL ASSISTANCE


Any travelers with disability requiring special attention should be reported at the time the reservation is made. We will make reasonable attempts to accommodate the special needs of such travelers, but are not responsible for any denial of services by carriers, hotels, and other independent suppliers. We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion.

CHANGES IN GOVERNMENT RULES AND REGULATIONS


In addition, Cultural island Travel and Shaloha Productions are not responsible for any costs or loss that a Participant may incur because of any act or failure to act by any government entity, including any delay or change of travel plans caused by any action by any governmental entity including changes to the Cuban Asset Control travel regulations to Cuba which may prohibit travel.

EMERGENCY TREATMENT


Should any medical emergency arise which precludes the Participant’s ability to consent to emergency treatment when such authorization is required, Cultural Island Travel and Shaloha Productions will endeavor to communicate with the person previously designated by Participant to request permission for any necessary treatment. If Cultural Island Travel and Shaloha Productions personnel believe, in their sole discretion, that time or circumstances do not permit such communication, Participant authorizes Cultural Island Travel and Shaloha Productions to consent on his or her behalf, to any medical treatment, including all types of medical examinations, diagnosis, medication, treatment, or physician or hospital care that is deemed advisable by, and is to be rendered under the general or specific supervision of any physician and surgeon. Participant agrees not to hold Cultural Island Travel and Shaloha Productions responsible for actions relating to any such medical or emergency treatment.

USE OF PARTICIPANT LIKENESS


Participant acknowledges and agrees that in the course of the Participant’s participation in the Cultural Island Travel program during and after the completion of the program, Cultural Island Travel may record Participant’s likeness or comments. Participant consents to the use of the Participant’s likeness (whether photographed, filmed, or videotaped, including, without limitation, portions of a film or videotape) and comments or any portion of such in any manner developed now or in the future, including, without limitation, fundraising and promotional materials, advertising for television, radio, print, or other media, and any other Cultural Island Travel presentations. Participant agrees that, in connection with such use, Cultural Island Travel and persons acting for or on behalf of Cultural Island Travel may identify Participant and may identify Participant’s name, age, city and state/territory/other district or country of residence. Participant releases, indemnifies and agrees to hold harmless Cultural Island Travel, and persons acting for or on behalf of Cultural Island Travel, from any liability for acts authorized under this section of this Agreement and Release.

SUPPORT FOR THE CUBAN PEOPLE PARTICIPATION

This only applies to Americans or anyone traveling from the US.
Cultural Island Travel, in compliance with OFAC regulations, requires that all participants adhere to a schedule of activities that will support individuals and private businesses in Cuba. Cultural Island Travel is authorized to provide an itinerary that ensures all travelers comply with Support for the Cuban People requirements under a general license. By taking part in this Support for the Cuban People program to Cuba with Cultural Island Travel, you agree to participate in all the activities unless sick or otherwise incapacitated and unable to do so.

TOUR DATES, DELAYS, ROUTE CHANGES AND CANCELLATION

Organizing the tour has substantial financial commitments, contracts and conditions with many of the tour suppliers in the US (Hotels, Chartered Buses, Operators, Parks, and other services). The schedule is established over one year or more before the tour, so it is possible that route changes, delays, postponements or new tour dates may become necessary if there are circumstances beyond our control, such as unexpected weather conditions, political turmoil, pandemic and/or similar causes that may require changes to the itinerary. We and our providers reserve the right to cancel or postpone the tour prior to departure, in which case the refund policy is as follows:

  • If the tour is canceled 90-119 days before the first day of the tour, any payment you have made to us will be refunded minus a 10% cancellation fee within 30-60 days.
  • If the tour is canceled 60-89 days before the first day of the tour, any payment you have made to us will be refunded minus a 20% cancellation fee within 30-60 days.
  • If the tour is canceled 30-59 days before the first day of the tour, any payment you made to us will be refunded minus a 30% cancellation fee within 30-60 days.
  • If the tour is canceled 15-29 days before the first day of the tour, any payment you made to us will be refunded minus a 40% cancellation fee within 30-60 days.
  • If the tour is canceled less than 15 days before the first day of the tour, any payment you made to us will be refunded minus a 50% cancellation fee within 30-60 days.

In the unforeseeable event that the tour was to be canceled while the tour is taking place, due to a pandemic or other causes beyond our control, no reimbursement of unutilized days of the tour may be returned to the participants – as these fees would be non reimbursed to Shaloha Productions.

Note: Lee Carroll has been traveling the world for over 30 years and has never missed an event or tour he was scheduled for and committed to. In the unforeseeable situation due to circumstances beyond his control that would prevent him from participating in the tour, we will do everything in our power to reschedule the tour to a different date; however, if we are not able to do so and the tour is canceled, the same cancellation policy fees above will be applied.

If the tour is postponed to another date, any payments you have made will be applied to the new tour dates. If you are not able to attend the new rescheduled tour dates, the same cancellation policy fees above will be applied.

You waive the right to any further claims for compensation or damages, for any loss, consequential damage, expenses, or loss of time or inconvenience which may result from such cancellation. These terms, conditions, and policies may not be challenged nor negotiated. Herein you make a full agreement.

We will always do everything in our power to postpone a tour rather than cancel. Also, we will always strive to refund you as much of your funds as possible, taking everything into consideration at the time of cancellation. It is highly advisable that you obtain comprehensive Travel Insurance to recuperate any losses you may incur.

IMPORTANT NOTE

The services described herein, and in the itinerary, are organized by us and/or our providers. All arrangements made on behalf of you are made on the condition that we and our providers shall not be held responsible for any injury, death, accident, delay, loss or damages which may be caused in all or in part, by the acts or omissions of others. The information contained in this page is correct to the best of our knowledge, but we accept no liability for any inaccuracies herein.

We reserve the right to alter any itinerary or service at any time without penalty. Any additional expense or cancellation costs shall be borne solely by you. We reserve the right to withdraw or refuse any service to any customer at our sole discretion. Your payment of your deposit is your acknowledgment of, and agreement to, the terms herein.

UNUSED SERVICES & REFUNDS

No refund or adjustment can be made for any portion of the services not used, such as voluntary non-usage of hotel accommodations, scheduled meals or any planned activity described in your itinerary.

CONSUMER DISCLOSURE NOTICE

We and our agents act only in capacity as agents for our customers in all matters connected with lodging accommodations, tours and transportation by any means. You hold us free of responsibility or liability for any damages related to the tour, regardless of cause. We and our agents will not be responsible or liable for any damages, expenses, or inconveniences caused by late departures, changes of schedule, strikes or work slowdowns, pandemic, natural catastrophe, hostile acts, or any other events. We will not be responsible or liable for any loss or damage to baggage or any of your personal property. We and our affiliates, officers, employees, servants, and agents shall not be responsible for personal injury, illness, death, accident, delay, loss, damage, terrorist acts, natural catastrophe, irregularity, or property damage as a result of force majeure or for any other losses or damages incurred by any person or tour participant caused by any delay, cancelation or change of itinerary or arising out of any act, including, but not limited to, any act of negligence by any person acting for or on behalf of us.

RELEASE OF LIABILITY AND ASSUMPTION OF RISK

You understand and agree that during the course of the trip certain risks and dangers may occur, including but not limited to the hazards of traveling in Cuba. You agree to assume all risks associated with the journey and agree that no liability will attach to us or our outfitters, employees or agents, or to any member of the tour group in respect of death, personal injury, illness or delay, or for any loss of or damage to your property during the course of the trip, regardless of cause. You accept all risk of any walking, hikes, cable rides, motorcar, bus and boat trips. You certify that you are not ill or carrying any contagious diseases or illnesses. We reserve the right to withdraw a service or any part of it, to make alterations in the itineraries as we deem necessary or desirable. We reserve the right to decline, to accept, or to retain any person as a member of any party at any time. “Catch-up fees” are the responsibility of you in the event of missed transportation at any leg of the trip. You understand that neither traveler’s insurance nor medical insurance is provided by us, and it is your responsibility to obtain such insurance if it is desired.

SPECIAL NOTE

We place great emphasis on harmony amongst the tour-goers and all other persons involved in the tour. We reserve the right to remove any disruptive attendee from the tour, without reimbursement of any fees. If an attendee chooses to leave the tour for any reason, there will be no reimbursement of any fees.

AUDIO & VIDEO

Audio & Video recording of the lectures and channeling is NOT permitted.

USEFUL PHRASES

Though many Cubans speak English, knowing just a few words and phrases of Spanish can help you enjoy your experience in Cuba even more.

English Phrase Pronunciation in Spanish
Hello / Goodbye Hola/Adios
Good morning Buenos Dias
Good night Buenas Noches
Thank you Gracias
Please / You’re welcome / Excuse me? Por Favor/De Nada/Perdon
What is this? Quien es?
I want this Yo quiero eso
I want to … Yo quiero …
How much is this? Cuanto es eso?
I want to go … Yo quiero ir a …
How can I get to … Como puedo llegar a …
Where is … Donde esta …
How are you? Como estas?
I don’t know No se
Slower, please Mas lento, por favor
What time is it? Que hora es?
Excuse me, do you speak English? Perdoname, ¿hablas inglés?