Information & Guidelines - Terms & Conditions

If you have any health issues or special needs we must know before you register.

BASIC ITINERARY SCHEDULE: April 29 - May 8, 2018

Note: Departure times each day subject to change while touring, for the best interest of the group.

DEPARTURE to Italy – Saturday April 28, 2018
Departures traveling from USA and other far away destinations
Depart for Milan and arriving the next day. (D)

Day ONE – Arrival: Sunday April 29, 2018
Hotel Check-In time from 15:00 (3:00 pm) Overnight in Milan

Departure after breakfast for each day tour at 8:00 AM.
Day TWO: Monday April 30, 2018. Overnight in Milan (BD)
DAY THREE: Tuesday May 1, 2018. Overnight in Turin (BLD)
DAY FOUR: Wednesday May 2, 2018. Overnight in Padua (BLD)
DAY FIVE: Thursday May 3, 2018. Overnight in Padua (BLD)
DAY SIX: Friday May 4, 2018. Overnight in Florence (BLD)
DAY SEVEN: Saturday May 5, 2018. Overnight in Florence (BLD)
DAY EIGHT: Sunday May 6, 2018. Overnight in Assisi (BD)
DAY NINE: Monday May 7, 2018. Overnight in Rome (BLD)
DAY TEN: Tuesday May 8, 2018. DEPARTURE from Italy (BD)

View Detailed Itinerary of Tour

HOTELS (subject to change)

Milan: Hotel Principe di Savoia (5*Star)
Turin: Hotel Principi di Piemonte (5*star)
Padua: Hotel NH Padova (4* Star)
Florence: Hotel Helvetia & Bristol (5*Star)
Assisi: Hotel Cenacolo (4*star)
Rome: Palazzo Montecatini (5*Star)

ROOM SHARE

Note: If you are not traveling with a companion and you wish to be in double occupancy we pair women with women, men with men.

GRATUITIES

For all group tipping to waiters, hotel and restaurant staff, baggage handlers, guides bus drivers, etc. are included. The price does not include tipping for personal items: your room housekeeper, laundry service, drinks, health clubs tips for personal meals and other personal items.

WIFI

Free in all hotels lobbys.

TOUR COSTS

Our itinerary provides information as to the costs of the tour and the accommodations and services that are included. Unless otherwise explained in the tour itinerary, the fee includes: lodging and meals usually drinks on your on your own as indicated per day (other food or beverages may be purchased by you at your own cost). The tour price also includes all transportation during the tour, sightseeing as specified in the itinerary, entrance fees for parks and other areas that are designated in the itinerary, and services of a tour guide. We reserve the right to substitute lodging accommodations if necessary, and will endeavor to provide accommodations of similar quality. Tour costs are based on group rates and no refunds will be given for unutilized services.

ITEMS NOT INCLUDED IN THE TOUR COSTS

  • Airfare to Italy
  • Visa and/or passport charges
  • Travel Insurance (Cancellation and Medical Insurance)
  • Transportation on arrival and departure to and from our hotel
  • Extra meals not included in itinerary
  • Beverages with meals is usually not included
  • Charges for personal services (i.e. laundry, drinks and telephone calls)
  • Gratuities for personal nature not included: The price does not include tipping for personal items: Your room housekeeper, laundry service, drinks, health clubs tips for personal meals and other personal items.
  • Emergency evacuation
  • Any item that is not specified as being included

TRAVEL INSURANCE

We strongly recommend purchasing Travel Insurance (Cancellation and Medical Insurance) to protect against cancellation fees and additional travel expenses that may incur before, after or during the trip.

Please contact your medical provider, airline or travel agent to obtain a policy for this trip. This is important.

Recommended Travel Insurance companies:

For Americans and citizens of other countries

We suggest you call and speak with an agent about all options available

HTH Worldwide
Tel: 1-888-243-2358
www.hthtravelinsurance.com/index.cfm

USI AFFINITY Travel Insurance Services
Tel: 1-800-937-1387
www.travelinsure.com/what/wmedhigh.asp?32963

Insure My Trip
Tel: 1-800-487-4722
www.insuremytrip.net

TIC (Travel Insurance Coordinators)
Tel: 1-800-379-9628
www.travelinsurance.ca

For Canadians

TIC (Travel Insurance Coordinators)
Tel: 1-800-379-9628
www.travelinsurance.ca

PASSPORT & VISA

Italy is a member State of the European Union. Many visitors to Italy will not need to obtain a visa for visits to Italy of up to 90 days. This includes citizens of all other European Union countries, Canada, Australia, Japan, and the United States. Please check with your local Embassy or Consulate to see if you need to obtain a ‘Tourist Visa’ for Italy as soon as you register.

Below is more information regarding Tourist Visa requirements for all countries worldwide:
www.schengenvisainfo.com/italy-visa
travel.state.gov/content/passports/en/country/italy.html

Valid Passport

Be sure that your passport will not expire during your stay in Italy.

All visitors to Italy must hold a passport that is valid for at least six months from the date they are departing the country.

Visitors are entitled to remain in Italy up to three months from the date of their arrival, in accordance with the conditions of the visa issued to them.

People with no nationality must hold a valid laissez passer, as well as a visa back to the country that issued it.

Passport Safety

Keep your passport in your purse or a secure pocket where it cannot be seen; never pack your passport in your suitcase.

Leave a copy of the front inside information page at home, another copy in your suitcase, three more copies for hotel check-in and your original passport with you. If you use your hotel safe, remember to check your hotel safe before checking out of your room. Total 4 copies to bring with you and your original passport.

AIRFARE

IMPORTANT NOTE: The month of May is considered high tourists season. Hence it is advisable to book your airfare ahead of time. Usually the air tickets go on sale about twelve months in advance. Please contact your travel agency for more information.

Most international airlines operate flights to Italy.

Your flight arrival to Italy should be to MILAN on April 29.

There are three international airports you can arrive at, which are various distances from Milan:
Milano Malpensa International Airport (Airport Code – IATA: MXP, ICAO: LIMC)
Milano Linate International Airport (Airport Code – IATA: LIN, ICAO: LIML)
Milan Bergamo Orio Al Serio International Airport (Airport Code – IATA: BGY, ICAO: LIME) OVER 1 HR FROM MILAN!

Your flight departure from Italy should be from ROME on May 8:
Fiumicino – Leonardo da Vinci International Airport (Airport Code – IATA: FCO, ICAO: LIRF)

You can also book your flights with your travel agent or Internet-based travel agencies companies such as:
www.orbitz.comwww.expedia.comwww.cheapoair.comwww.travelocity.comwww.cheaptickets.com

AIRPORT TRANSFER TO OUR HOTEL

Upon arrival you may also want to stop and exchange some money which is available at the airport.

Upon arrival at Milano Malpensa International Airport, please take a licensed taxi or train or shuttle to our hotel: Hotel Principe di Savoia (5*Star)

TAXI:
1 Luggage pp
TAXI 1/3 persons EURO 90,00 OW
TAXI 4/6 persons EURO 120,00 OW
Night Supplement 21:00-07:00 > 20%
Trip Lasts 50 min/1:20 depending from day time and traffic.

TRAIN:
MALPENSA EXPRESS TRAIN:
MILAN MALPENSA APTMILAN CENTRAL STATION
runs every 15/20/30 min.
EURO 13,00 per person ONE WAY

SHUTTLE BUS:
MILAN MALPENSA APTMILAN CENTRAL STATION
runs every 20/30 min.
EURO 11,00 per person ONE WAY

Private Transfer & Extra Nights:
If you would like to have a private transfer from the International airport to our hotel in Milan and/or if you need an extra night or nights at our hotel, our land operator EDEN VIAGGI can assist you. Please always contact them by email directly at: booking@edenincoming.com ask for Mr Francesco Casoni, Phone +39-0721-442677 Fax +39-0721-442663. They will send you a credit card authorization form and will quote you a price for services requested. You will pay them directly for your pre- or post- arrangements.

MONEY

Your home currency may be exchanged at the airport, your hotel, one of the local money changers, or at one of the many ATMs throughout Italy. It is advisable to stop and get some Euros before you leave the airport to cover your taxi.

In Italy the Euro is used as their currency. Exchange rates vary depending on what you use in the exchange: cash, check, travellers check or credit card. Be sure to check with your hotel for the exchange rate as it can fluctuate daily. At all larger stores and restaurants you may use either your credit card or debit card.

Please check Visa or MasterCard on the web before departure for the current rate of exchange.

Major credit cards such as Visa or MasterCard or your ATM card are excellent to have in case of an emergency and for buying more expensive items. They provide a good exchange rate and receipt. Always ask for the carbon, if used, along with your customer copy. Important: before you depart overseas, please notify your bank or credit card provider of your schedule, and that you will be making purchases out of the country.

We do not recommend the use of traveller’s checks, as you may experience difficulty using and/or cashing them. In addition, banks usually charge a handling fee when cashing traveller’s checks. Major credit cards are recommended for purchases.

VAT/IVA TAX

It is possible for international visitors to get a VAT refund on purchases of goods made and/or business expenses incurred while visiting Italy.

Italy has a standard VAT (Value Added Tax) tax of 22% on all purchases. You may receive a refund on Italy VAT tax if your purchase is made at a shop authorized by the Italy Tax Authority and the Ministry of Tourism to participate in the refunding arrangement (a sticker noting the shop’s participation should be placed on the door or window of the shop), and you receive a special VAT invoice (“Refund Invoice”).

The price of the purchase, including VAT, (per tax invoice) must exceed €155 Euro. The goods purchased must be intended for your personal use only and are in non-commercial quantities. The goods purchased do not include: food, drink, or tobacco products (VAT will not be refunded for those goods).

When departing from Rome International airport, you must go to the VAT refund counter and present both your tax form and the item(s) purchased along with your passport and airline ticket. Refund requests are only accepted in Italy, prior to your departure as refunds will not be sent to you abroad.

Allow time for this process when departing at the airport. It might take a while.

To find out more about tax reclaim opportunities for leisure travellers an agency such as Premier Tax Free for Leisure Travel.

Read more:
How to Get your Tax Refund at Rome Fiumicino Airport
How to Claim VAT Refunds in Europe

ITALY: TIPPPING & ETIQUETTE

LUGGAGE

  • Please arrive with one (1) suitcase per person only and one carry-on!
  • On tour buses in Italy, luggage storage space is limited. Only one suitcase per person will be stored in the luggage compartment of the bus.
  • Inside the bus, storage space is limited to the under-seat space in front of you and the shallow space above your head.
  • You are responsible for additional pieces at all times.
  • Porters are tipped for all group transfers of luggage. For Private porter’s assistance the tip to the porter helping you is on you.
  • Always pack fewer clothes than you think you need.
  • Include a closable canvas bag inside your suitcase, in case you need extra luggage for items you have purchased.

PACKING, CLOTHING & THINGS TO TAKE

  • For touring wear loose, comfortable cottons or other lightweight clothing that can be layered.
  • Dress in Italy is casual, but be prepared at tour sites to cover your shoulders and arms. Please, no tank-tops. It is appropriate to have at least the upper arms covered (T-shirt length), and pants and skirts to at least the knee. Bare midriffs are not appropriate for this tour. At some sites entrance is denied to people wearing shorts or sleeveless tops. It is always good to pack a scarf to cover your arms or your head when it is hot.
  • Pack a light waterproof jacket for cool evenings by the sea.
  • Comfortable walking shoes are a must! Please break them in before you come to Italy. Include a more formal pair of shoes for dinners at the hotel. High heels are NOT recommended for women. Bring sandals and water shoes the beach or pools.
  • Be sure to include: swimsuit, water shoes, small flashlight, travel packages of tissues, sleeping mask, earplugs, sunglasses, sunscreen, lip balm, moistened towelettes, washcloth, pocket size tissues (for restrooms), hand & body lotion (dry climate), notebook, pen, highlighter, compact folding umbrella in case of rain.
  • Travel alarm clock – you don’t want to miss an early morning outing!
  • Hotels will supply hairdryers.
  • If you want to write postcards, your address book would help
  • We find that writing a journal deepens your experience and allows you to review your journey at a later date, refreshing your memory.
  • Check with your airline about luggage weight ,and remember to leave some room for goodies you may want to take home.
  • Extra film and batteries for camera with protective case for x-ray machines.
  • Adaptor (230 volts) Plugs C and E, and a voltage converter for electrical appliances. We recommend a universal adapter and converter kit.
  • Prescription medicines in original container.
  • Calling cards or cell phone or smartphone.
  • Money (more than you think you will need, in small bills).
  • Only bring the debit and credit cards you would like to use, and let your bank(s) know the time period you’ll be traveling, to prevent your cards from being denied.
  • Do not pack: valuables, including items of sentimental value. Leave them at home.
  • Italy has a widely diverse climate from one region to another – be prepared. We recommend checking the weather forecast before you pack.

VACCINATIONS

None are required for entry into Italy.

PRESCRIPTION MEDICINES

  • Be sure to pack enough of your prescription medications to last through the tour. Pack your medicine in the original bottle and bring some in your carry-on bag.
  • Bring an extra week’s supply, your doctor’s phone number, and a copy of the generic names for each.
  • Have your doctor write an Italian-equivalent prescription for life-dependent medications. Not all prescriptions are interchangeable. Your doctor will be able to advise you.
  • If you are allergic to any medicines, please keep a list of these with your passport.
  • In Italy you may need a prescription for medicine that is sold over the counter in other countries.
  • You should pack some aspirin, antacids, and similar items you use at home that you feel you might need on the tour.
  • If you suffer from motion sickness, bring along any medication you use to prevent this on the bus and plane.

TIPS TO REDUCE JET LAG

  • Get ample rest before your flight departure, and drink plenty of water and fluids.
  • Go to bed and get up at normal times for the new time zone. Your body will adjust quicker if you do not stay up all night or sleep during the day.

TIPS FOR THE FLIGHT

  • Wear comfortable clothing on the flight. Dress casually; wear loose-fitting clothes.
  • Bring a jacket and inflatable neck pillow for long overseas flight.
  • Drink plenty of fluids while traveling. Avoid coffee and alcohol.
  • Stand up and stretch several times during long flights. Stretch and contract your calf muscles with frequent foot exercises.

VOLTAGE

The standard voltage is 230 V and the standard frequency is 50 Hz. The power sockets are of type F and L. The plugs are C and E. You will need a voltage converter, and plug adapters in order to use U.S. appliances. We recommend getting a universal adapter and converter kit.

More information here www.power-plugs-sockets.com/italy

PREPAID PHONE/SIM CARDSCELL PHONES & SMARTPHONES

COMPUTERS, LAPTOPS, iPADS

  • You can bring your own laptop or iPad, or use the public computer in the lobbies of most hotels in Italy.
  • To use your own devices, it is best to buy a small adapter plug (230 volts, for Italy) to put on the end of your electrical cord, so it will fit into the sockets in Italy. This will save your battery life – either in the hotel or elsewhere – and keep you online. Purchase the adapter plug for about $5 at a travel store or on-line – it’s easier to buy them beforehand.
  • For some devices to work, you may need a converter with an adapter attached.
  • There is usually a fee of about 10 Euro per day for WIFI access in hotel rooms. Some hotels allow you to use your laptop in their lobby or designated areas for wireless connection – either complimentary or for a small fee.

BUSES & RESTROOMS

  • The deluxe touring motor coaches are air-conditioned, and will accommodate approximately 50 passengers each.
  • Be on time and be prepared to rotate seats on the bus.
  • Bottled water available on the bus at a cost of 1 Euro per bottle.
  • There is a restroom on most buses, however, they should be considered for infrequent use as they can clog up with overuse. However, restrooms are available in most sites that we will be visiting, and we will have stops when traveling.

DAY TOUR DEPARTURE & RETURN

Usually, we will depart the hotel after breakfast between 8:00-9:00AM. Your tour guide will announce the sightseeing schedule and a wake-up call for each day’s itinerary.

LOST ITEMS

  • Double check your belongings before leaving the plane, hotels and buses. We cannot assume responsibility for lost items.
  • Put your name and a contact number on your belongings. You can include our company information too.
  • Please check your hotel safe for any valuables before your leave the room.

WEATHER IN ITALY

Italy has a widely diverse climate from one region to another – be prepared. We recommend checking the weather forecast before you leave for Italy.

TIME IN ITALY

Italy is in Central European Time (CET) +0100 UTC. Central European Time is one hour ahead of Coordinated Universal Time standard, written as an offset of UTC + 1. That means to find the standard time in the zone, you must add one hour to Coordinated Universal Time.

Italy is 7 hours ahead of US Eastern Standard time, 10 hours from the West Coast and 12 hours from Hawaii. Current time in Italy

SECURITY CHECK (UPON DEPARTING ITALY)

Passengers must arrive at the airport 3 hours before departure time.
Passengers will check in their luggage and receive a boarding pass and seat number. All passengers will have to pass through security with their carry-on luggage.

  • Have all travel documents readily available at check-in, placed in your carry-on or purse, NOT in your luggage.
  • Be prepared to submit yourself to a body check by metal detector or by physical means if necessary.
  • Be prepared to open all luggage for inspection at check-in. All packages, including gifts, may be opened at this time.
  • Do not lock your CARRY-ON bag in any way, because they may check the carry-on in front of the passenger.
  • Do not accept anything presented to you unless you have inspected the contents.

TOUR DATES, DELAYS AND ROUTE CHANGES

The schedule is established as much as 1 year before the tour, so it is possible that route changes, delays or postponements may become necessary as the tour date approaches. Events beyond our control, such as unexpected weather conditions, political turmoil, and similar causes may require changes to the itinerary. We and our providers reserve the right to cancel the tour prior to departure, in which case any payment you have made to us will be refunded what you have paid minus 10%. You waive the right to any further claims for compensation or damages, for any loss, consequential damage, expenses, or loss of time or inconvenience which may result from such cancellation.

IMPORTANT NOTE

The services described herein, and in the itinerary, are organized by us and/or our providers. All arrangements made on behalf of you are made on the condition that we and our providers shall not be held responsible for any injury, death, accident, delay, loss or damages which may be caused in all or in part, by the acts or omissions of others. The information contained in this page is correct to the best of our knowledge, but we accept no liability for any inaccuracies herein.

We reserve the right to alter any itinerary or service at any time without penalty. Any additional expense or cancellation costs shall be borne solely by you. We reserve the right to withdraw or refuse any service to any customer in our sole discretion. Your payment of your deposit is your acknowledgment of, and agreement to, the terms herein.

CONSUMER DISCLOSURE NOTICE

We and our agents act only in capacity as agents for our customers in all matters connected with lodging accommodations, tours and transportation by any means. You hold us free of responsibility or liability for any damages related to the tour, regardless of cause. We and our agents will not be responsible or liable for any damages, expenses or inconveniences caused by late departures, changes of schedule, strikes or work slowdowns, hostile acts, or any other events. We will not be responsible or liable for any loss or damage to baggage or any of your personal property. We and our affiliates, officers, employees, servants and agents shall not be responsible for personal injury, death, accident, delay, loss, damage, terrorist acts, natural catastrophe, irregularity or property damage as a result of force majeure or for any other losses or damages incurred by any person or tour participant caused by any delay or change of itinerary or arising out of any act, including, but not limited to, any act of negligence by any person acting for or on behalf of us.

RELEASE OF LIABILITY AND ASSUMPTION OF RISK

You understand and agree that during the course of the trip certain risks and dangers may occur, including but not limited to the hazards of traveling in Italy. You agree to assume all risks associated with the journey and agree that no liability will attach to us or our outfitters, employees or agents, or to any member of the tour group in respect of death, personal injury, illness or delay, or for any loss of or damage to your property during the course of the trip, regardless of cause. You accept all risk of any walking, hikes, cable rides, motorcar, bus and boat trips. We reserve the right to withdraw a service or any part of it, to make alterations in the itineraries as we deem necessary or desirable. We reserve the right to decline, to accept, or to retain any person as a member of any party at any time. “Catch-up fees” are the responsibility of you in the event of missed transportation at any leg of the trip. You understand that neither traveler’s insurance nor medical insurance is provided by us, and it is your responsibility to obtain such insurance if it is desired.

SPECIAL NOTE

We place great emphasis on harmony amongst the tour-goers and all other persons involved in the tour. We reserve the right to remove any disruptive attendee from the tour, without reimbursement of any fees.

AUDIO & VIDEO

Audio & Video recording of the lectures and channelling is NOT permitted.

USEFUL PHRASES

Though many Italians speak English, knowing just a few words and phrases of Italian can help you enjoy your experience in Italy even more.

English Phrase Pronunciation in Italian Italian
Hello / Goodbye
Good morning
Good night
Thank you
Please / You’re welcome / Excuse me?
What is this?
I want this
I want to …
How much is this?
I want to go …
How can I get to …
Where is …
How are you?
I don’t know
Slower, please
What time is it?
Excuse me, do you speak English?
What is your name?
My name is …
I don’t speak Italian
I don’t understand
Do you have…
Where can I find good food?
The cheque, please
May I have a menu?
What do you suggest?
What are your specialties?
I’m a vegetarian
Yes
No
OK